Mystery and secret shoppers can be planted at bars, restaurants, retail shops, and other businesses to make sure that your staff is behaving according to company policy and procedure.
If you are suspicious that your employees are cutting corners or neglecting to follow the procedure and policies of your organization, you may want to have an undercover investigation of your staff. Mystery shoppers and secret shoppers can be planted at your place of business to find out if your suspicions are justified. At ICS, we provide mystery shopper services by planting trained personnel at your business who are familiar with your guidelines and policies and who will keep record of all of their interactions with your staff. Call ICS for a free consultation and see how we can help your business.
Mystery and Secret Shopper Investigation Information:
- Examples of behavior that can be caught by mystery shoppers:
- Bartenders pouring double shots and only ringing up singles
- Salesperson’s making unsanctioned or prohibited deals, or pocketing commissions without reporting
- Retail clerks only ringing up partial orders
- Items that Mystery Shoppers can assist with:
- Alcohol/Tobacco Legal Compliance
- Integrity Audits
- Bar Spotting
- Competitive Intelligence Gathering
- Marketing Verification
- Compliance Audits
- Merchandising Verification
- Product Pricing
- Employee Background Checks
- Recognition and Incentive Programs Assistance
- Sales and Service Evaluations
- Hospitality, Quality, Speed, Cleanliness Evaluations
- Undercover Employees
- Related ICS Services
- Undercover Investigations
- Employee Screening Programs
- Retail Loss and Theft Prevention
- Physical Evidence and Forensics Services
- Personal Investigations
ICS Experience and Expertise:
- Operating since 1967
- Far greater operational reach than any other investigative service in the world
- Built through experience and expertise with a mix of law enforcement and military backgrounds
- All services are performed and billed on an hourly basis.
- Investigators are available 24/7.
- Global resources network for domestic and international work
- Constantly evolving technical capabilities to adapt to advances in electronics and technology
- Use of cutting edge technology and equipment
- Free Consultation for Needs Analysis
- Design an Action Plan
- Engagement and Fees
- Execute Action Plan
- Present Thorough Documentation of All Results/Findings
Are You in Need?
If you have noticed unexplained decreases in revenue and profits, or stock shortages that don’t show up in the books, then your business may be compromised. Your employees may be skirting policy and shorting you to line their own pockets. Mystery and Secret Shoppers are trained in your company’s policy and know what is to be expected of your staff when they are planted at your place of business. They will ask pre-written questions and request specific services to make sure that your staff is behaving according to policy. Call ICS today and let us explain the whole process for you during a free consultation.